EXPERT SOLUTION: Using the data gathered from your job training needs analysis field observation(attached below) Prep

Using the data gathered from your job training needs analysis field observation(attached below)

Prepare and write a OJT Training Performance Checklist using the examples *DO NOT COPY* provided as templates. (attached below)

Be sure to reflect the KSA’s of a deli-counter worker in your OJT Training Performance Checklist. 

In essence, you are putting together an example of a detailed training plan to train a deli-counter worker. 

Minimum 2 page training checklist (reflect tasks with knowledge and skills required to perform each task)


Job Analysis form for Deli-Counter Worker

Sofie Martinez

Wilmington University


Professor Nadiya Kokhan

March 27, 2022

Job Analysis form for Deli-Counter Worker


Deli-Counter Worker




What Person Must Know To Do It

What Person Must Be Able To Do

Serving customers

The worker should have high knowledge of the available products on the menu and their prices. The person should also know how to set a table.

Effective dressing skills and a high level of hygiene. The person should have communication and listening skills to be able to take customer orders and deliver them as ordered. The person should also have effective teamwork skills.

Maintain safety and proper use of Equipment.

The person must have knowledge relating to the different use of the equipment and table setting knowledge. The knowledge of all the equipment and where they are stored is also necessary.

Skills on the fire extinguisher and how to operate the machine. The person should have proper knowledge of the facility to help customers exit the facility in case of emergencies. Skills to differentiate different types of equipment.

Preparing food

The person must have a sharp sense of taste and smell to prepare food that customers will like. Should have the ability to handle kitchen equipment such as knives and others used for chopping, dicing, and cutting.

The ability to work long shifts overseeing the preparation and serving of meals. Should have listening skills to listen to customer orders and follow cook’s directions. Skills to work in teams and collaboration skills. Dressing skills are another important consideration for this job.

Maintain inventories

The person should have proper stock knowledge and effective processes implementation. The person should know about changing consumer demands. The person should also be able to use warehouse space effectively.

The person must have different skills that include calculation skills, financial skills, and batch tracking skills. The person should also have cross-docking skills, forecasting skills, and material requirements planning skills. Have computer, writing, and reading skills.

Maintaining food safety and sanitation standards

The person must know about operating cooling or refrigerating machines. They must be knowledgeable in determining different temperatures that products can be kept in. the person should know about different cleaning and sanitation machines as well as how to operate them.

The person should have skills of working under prepare and in teams. The person should have cleaning skills. The skills to maintain and operate cleaning equipment are a must for such people. Should have a complete comprehension of the menu. Have computer skills.

Handling and processing customer orders

The person must be cheerful and communicate effectively with customers. The person should maintain a high level of courtesy while dealing with consumers. Should be able to operate and maintain food production equipment as required to complete tasks. Assisting with food preparation as directed, operating food production equipment as required to complete tasks.

The person should have skills for great people. The person should maintain a positive attitude towards the clients and the workmates. The person must have food preparation skills. Should maintain a high level of communication and listening effectiveness. Skills to prepare and serve drinks and foods such as sandwiches, salads, and dressings neatly, according to a recipe, according to customer specifications, and promptly. Have computer skills.

Providing exceptional customer service

The person should report all customer feedback to the management team. The person must communicate effectively with the customers. The person must be a good listener to capture consumer orders and feedback. Prepares and serves drinks and foods such as sandwiches, salads, and dressings neatly, according to the recipe, according to customer specifications, and promptly.

The person should have effective communication skills to ensure effective communication with consumers and other stakeholders. Secondly, listening skills are very important here since the person has to capture feedback and client orders. The person should have skills for great people. The person should maintain a positive attitude towards the clients and the workmates. Have computer skills.


Considering my observations, interviews, and preliminary job analysis at Publix Deli, it is clear that a deli-counter worker has a lot of responsibilities that require different knowledge and skills to execute effectively (Aadland, 2012). Some of the task performed by the person includes serving customers, maintaining safety and proper use of equipment, preparing food, maintaining inventories, and maintaining food safety and sanitation standards. The worker is supervised and managed by the Deli manager responsible for daily operations. Some of the knowledge that a deli-counter worker requires include reporting all customer feedback to the management team and communicating effectively with the customers. The person must be a good listener to capture consumer orders and feedback (Christensen, 2018). The employee should be able to prepare and serve drinks and foods such as sandwiches, salads, and dressings neatly, according to a recipe, according to customer specifications, and promptly.

The deli worker should greet customers cheerfully while preparing their orders and also demonstrate a complete understanding of the menu items and explains them to customers accurately (Christensen, 2018). Similarly, the person should be able to use a POS cash register to ring up orders and print correct labels. Some of the skills that such an employee should have include great people skills and should maintain a high level of positive attitude. The person should have communication and listening skills as well as the ability to stand or move for a long time. The person should also have basic computer skills, and arithmetic skills (Aadland, 2012). The employee working as a deli-counter employee should also have skills to operate different kitchen equipment and machines, washing, and cleaning machines among others.


Aadland, H. S. (2012). Deli counter’s effect on turnover in a grocery store and the potential for development of deli counters in the Norwegian grocery market: a case study of a Norwegian grocery chain (Master’s thesis, Høgskolen I Molde-Vitenskapelig høgskole I Logistik).

Christensen, M. (2018, June 29). What Are the Duties of a Deli Worker? Retrieved from


Name ____________________________ Date Training Started ____________

Date Training Completed _______________



Tasks/Job Duties Performed Week/Date

Overview of Job Duties

Inspects vehicles for leaks or oil related issues. Changes vehicle oil and filter, performs

routine checks and maintenance of all vehicles, including checking tire pressures and fluid levels.

1. Customer Service

1) Provides services for customers in a professional and efficient manner. ______/_________

2) Meet and greet customers to build effective customer relationships. ______/_________

3) Receive vehicles from customer. Communicate to customer estimated completion time.

4) After completion of work, check and ensure vehicle is clean and in deliverable condition to customer.

5) Demonstrate ability to use computer to prepare service reports, invoices and receipt for work done. ______/_________

1. Equipment

1) Operate lift to raise and lower vehicles for servicing and/or oil changes.

Prior to lowering a vehicle inspect area underneath to ensure no obstacles ______/_______

or people are in path of vehicle being lowered.

2) Uses hand tools and power equipment to remove and replace engine oil and service fluid levels. Demonstrate ability to correctly use all required ______/________ hand tools in a proper and safe manner.

3) Demonstrate all steps of changing motor oil such as draining oil and refilling crankcase with the correct amount of new lubricant.

(Refer to technical manual for each specific vehicle). _______/_______

4) Demonstrate competency to lubricate moving parts with specified lubricants, to check transmission fluid and other fluid levels, to inspect various belts and filters, and check air levels and gauges. _______/________

5) Demonstrate ability to read parts manual and choose correct filter and oil

for each specific vehicle (Refer to parts manual for that model vehicle. ______/________

2. Nomenclature

1) Explain what is meant by the following terms: ______/________

a) oil drain plug

b) oil filter

c) wrench/socket

d) filter wrench

2) Explain how to read/follow items below: _______/________

a) technical manual

b) parts number manual

3. Forms

1) Explain purpose of and demonstrate proper use of: _______/______

a) parts order

b) part tracking number and computer tracking system

4. Quality Assurance ______/_____

1) Identify any areas where oil leaks are found.

2) Explain why you check technical manuals for parts numbers. _____/______

3) Explain why you follow manufacturers suggestions for type and amount of oil. ____/_______

4) Explain why you adhere to all Quality Assurance Practical Factors for

changing motor oil. ____/______

5. Changing Motor Oil

1) Explain and demonstrate proper procedure for ensuring use of correct oil filter. _____/_____

2) Demonstrate how to remove/install new oil filters and use of tools required to do so. _____/_____

6. Housekeeping, Clean-up and Recycling of Waste Materials

1) Explain why used oil/filters must be recycled instead of disposing down the drain. _____/_____

2) Explain why oil soiled hands should be cleaned to keep used oil from being on your ______/____ skin a prolonged period of time.

3) Explain why the parking break must be set in the vehicle and the engine not running. ______/_____

4) Show proper procedure for storing unused tools and parts. ______/_____

5) Demonstrate ability to wear and use all protective equipment correctly. ______/_____

6) Demonstrate ability to maintain the work area in a safe, clean and organized manner. ______/_____

7. Potential Lifting Hazards ______/_____

a) oil spills on floor

b) parts boxes stacked to high

c) tools stored in an unsafe manner

8. Safety _____/_____

1) Explain potential hazards associated with following:

a) vehicle falling into the “pit”, hot engine/exhaust

b) removing oil (hot oil, oil in eyes, busted knucled)

c) refilling oil (bump head, hot engine)

d) removing and/or replacing oil filter (busted knuckles, hot engine/exhaust)

9. Material Hazards ______/_____

1) Demonstrate ability to locate, read and comprehend Material Safety Data Sheets, hazardous materials safety book, precautionary labels and warning signs.

2) Explain precautionary measured for handling hazardous materials.

3) Demonstrate proper wear of all safety equipment and be to explain it’s purpose.

4) Demonstrate and explain how to use eye wash station.

5) Explain procedures to take in case of a medical emergency.

Instructions for Job Training Needs Analysis Worksheet

Purpose: To make up a step by step sequential training checklist for each aspect and function of a job. In essence to reflect the TASKS (job duties and responsibilities of the job analyzed), KNOWLEDGE factors (what a person needs to know in order to perform/do the job tasks), and SKILLS (what the person must be able to do in order to demonstrate performance competency of a job task or responsibility).

Knowledge Factors: What must a person KNOW in order to perform this job in a safe, safe, timely and proper manner?

Performance Factors: What must a person BE ABLE TO DO in order to demonstrate he/she can perform (CAN DO) this job in a safe, timely and proper manner.


Operating Procedures: Sequential steps of a job – breakdown into steps. What the employee does. What procedures/steps are followed? List skills needed to perform the tasks.

Equipment: Identify tools, machines, devices, equipment used to perform job; what is it used for, how is it used, when and why used, skill needed tp perform task, knowledge required, plus awareness of any potential safety and health hazards, special procedures, etc.

Nomenclature: Terms and words used in a job/workplace – explain what they mean.

Forms: What forms, documentation or records are used or kept – purpose, information recorded, when, where, how used, who? What is done with completed documents information?

Quality: Potential quality problems/discrepancies – how to avoid, what to do if encountered, special procedures, specifications and their importance, quality matters and responsibilities. How to determine if materials, parts, items, etc. are of good quality when received. Gauges, instruments, methods used for checking and testing your work.

Safety and Housekeeping: Identify all potential accidents and hazards in job, how to avoid or minimize potential hazard exposure, safe operating procedures, personal protective equipment (ppe) used, housekeeping responsibilities.

Material Hazards: Identify and list any chemical and/or materials used in job and known potential hazards plus any SPECIAL HANDLING PROCEDURES.

Additional Factors: Any not listed above or other training and procedures related to job. Examples: customer service, recycling procedures, waste disposal, inventories, customer products and use, time card records, etc.

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