EXPERT SOLUTION: Reasons for long wait times may include equipment issues, emergencies, patient and procedure volume

Reasons for long wait times may include equipment issues, emergencies, patient and procedure volume. Doctors have an obligation to deliver quality of care to patients. Patients are more comfortable when they believe they are receiving personalized care. All reasons for long wait times. Patients and procedures drive provider’s pay. Hopefully, this outpatient clinic is operating using modern technology. For example, patients can use a portal accessible from home to review appointment information, ask questions and schedule future appointments, send automated appointment reminders, and implement a board to show last names and anticipated wait times. (Torrey, 2020).

I would use data from the last six months to evaluate employee performance. Data measuring days, times and performance rate that do not meet expectations is focus. Data comparisons showing which employees are not performing at the same rate as other employees will be selected for coaching opportunities. These employees may not be aware of their performance status. Leadership conducting one on one meetings with the individual to discuss their performance, their role as contributors and expectations. Next step, conduct follow-up meeting after 60 days to improve performance. Then, performance is evaluated for improvement. (O’Hara, 2017). It is beneficial to invest in current employees; find ways to improve their performance. Coaching will lead to positive results.  

Each question half-page one referance

#1

In a healthcare facility, the most important metric of success should be patient satisfaction. When looking at varying times spent with patients in an outpatient clinic, an individual who is working 25 percent faster should be analyzed, the same as others working at a slower pace. While efficiency is a valuable trait in healthcare, it is important to maintain that the patients are being taken care of in a thorough manner. Studies have shown that patients are more satisfied when a longer amount of time is spent face to face with a patient (Dugdale et al., 199), In regard to the reasonability of the time, if a provider is able to provide an exam that identifies the needs of the patient and the individual is left with questions answered then it can be considered appropriate. If there were complaints of lack of detail or time spent with the patient it would be valuable for management to sit down with the individual and asses a level of quality control. Having a high standard of care requires the organizations to implement processes and a checklist to make sure that patients receive outstanding care. Measuring the time that patients spend in the clinic is just one form of data that can help explain the outcomes of patient care. Patient satisfaction surveys should be utilized in conjunction with exam time as well as collecting retention rates. To understand how a specific employee may be working at a faster rate, the types of services rendered would be an important piece of data as well as the staff the individual is working with in addition to the age of the patient. It may take longer to explain a certain concept to a younger patient than an older patient.

#2

Reasons for long wait times may include equipment issues, emergencies, patient and procedure volume. Doctors have an obligation to deliver quality of care to patients. Patients are more comfortable when they believe they are receiving personalized care. All reasons for long wait times. Patients and procedures drive provider’s pay. Hopefully, this outpatient clinic is operating using modern technology. For example, patients can use a portal accessible from home to review appointment information, ask questions and schedule future appointments, send automated appointment reminders, and implement a board to show last names and anticipated wait times. (Torrey, 2020).

I would use data from the last six months to evaluate employee performance. Data measuring days, times and performance rate that do not meet expectations is focus. Data comparisons showing which employees are not performing at the same rate as other employees will be selected for coaching opportunities. These employees may not be aware of their performance status. Leadership conducting one on one meetings with the individual to discuss their performance, their role as contributors and expectations. Next step, conduct follow-up meeting after 60 days to improve performance. Then, performance is evaluated for improvement. (O’Hara, 2017). It is beneficial to invest in current employees; find ways to improve their performance. Coaching will lead to positive results.


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